Training and Development

Experience Design & Integration

We are living in the age of experiences, and experience design. Experience Integration (XI) is about how to bring your experience channels into alignment and create an integrated experience strategy. The outcome is amplified experiences that lead to better performance, connection, and outcomes.

Deliberate Dialogue

A program to help your contact center personal design more meaningful and strategic communication with your customers. Help enable your staff to take ownership of those moments based on behavioral science theory, conversation analysis, and interaction engineering.

Empowering Innovation

While organizations might aim to be innovative, accomplishing innovation can be a challenge. Empowering Innovation helps organizations achieve innovation in ways great and small, identifying opportunities to turn small changes into major wins by unlocking creativity and connection that makes innovation possible.

Diversity, Equity, Inclusion, & Belonging

Organizations are recognizing the importance of DEI and Belonging. At the same time, they can struggle in terms of how to make these initiatives feel inclusive. I can help create inclusive programs that create a greater sense of belonging, connection, and purpose through your DEI efforts.

Workplace Communities

Communities are more than a collection of people; they are connected environments in which people can collaborate, share, and trust. Learn how to make your workplace a community, whether in-person or on-line. See how using community organizing techniques can help managers become organizers.

Meaningful Measurement

A meaningful measurement strategy is imperative to drive organizational success. At the same time, the wrong strategy can reinforce the wrong behaviors, as well as feel repressive and demotivating. Learn how to create a multi-methodological strategy based on participatory design frameworks.